The latest information from Boots and Lloyds Pharmacies


Please DO NOT phone or visit your pharmacy unless absolutely necessary.


Need Help?

PLEASE NOTE THIS SERVICE WILL CEASE ON FRIDAY 4TH SEPTEMBER 2020.  Any other remaining requests for help can be made directly to our local charity, Heals (Tel. 07931 098347/This email address is being protected from spambots. You need JavaScript enabled to view it.). Or via the Town Council team at the Town Hall (Tel. 01666 822143/This email address is being protected from spambots. You need JavaScript enabled to view it.).  More information is also available at the Wiltshire Council website;

This number is open from 8am to 11pm Monday to Friday and 9am to 6pm at weekends.

This is not an Emergency Service so continue to access those in the usual ways. Call 999 in an emergency. Call 101 for non-emergencies.

20 April 2020 - Business Information Sheet 6


20 April 2020 - Business Information Sheet 6

  1. Business Grants – Apply NOW Don’t Wait for a Letter
  2. Job Retention Scheme – Now Open
  3. Relaunch Planning Training Session & Action Plan
  4. ShopAppy – Getting Malmesbury Online
  5. 1 to 1 Calls Available for Operations, Finance & Marketing
  6. Malmesbury Emergency Hardship Fund


  1. Business Grants – Apply NOW Don’t Wait for a Letter

Make sure you’ve viewed the Wiltshire Council website to see if your business is eligible for a grant  and use the form on this page to apply online NOW don’t wait for a letter.

Small Business Grant Schemes (£10,000)

This scheme provides a one-off grant of £10,000 to businesses in receipt of Small Business Rates Relief (SBRR) and rural rates relief.

Retail and Hospitality Grant Scheme (£25,000)

The Retail and Hospitality Grant Scheme provides businesses in the retail, hospitality and leisure sectors with a cash grant of up to £25,000 per property. For businesses in these sectors with a rateable value of under £15,000, they will receive a grant of £10,000. For businesses in these sectors with a rateable value of between £15,001 and £51,000, they will receive a grant of £25,000.

If you have any questions or are experiencing problems email This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. or


  1. Job Retention Scheme

The online Coronavirus Job Retention Scheme service is now open for you to make a claim. The service is designed to be simple to use. Apply by 22 April to receive money before the end of the month. To access the service visit:

Important further information: On the recent update recently issued by the government, the main point of difference is you can claim for furloughed employees who were on the payroll on or before 19th March 2020 and where an RTI (Real Time Information) submission notifying payment in respect of that employee to HMRC has been made on or before 19th March 2020.

  1. Relaunch Planning Training Session

During our weekly Conference Call on Thursday 16 April, we ran through the Relaunch Planning slides & flowchart – copies issued with this bulletin. On this week’s call, we’ll convert this thinking session into an Action Plan.  

  1. ShopAppy – Getting Malmesbury Online

With more lockdown time over the next few weeks at least, we’re working quickly with a number of local businesses to bring them online and enable sales to the local community. If you’d like to get involved, please get in touch. It’s FREE and we’re providing technical support to the set up and delivery options (adhering to social distancing guidelines and advice). This initiative is open to all retailers and business for both product and services. Contact  This email address is being protected from spambots. You need JavaScript enabled to view it. or 07836 575498.

  1. 1 to 1 Calls Available for Operations, Finance & Marketing

Free one to one calls are available with Gordon, Lesley & David for any Operations, Finance or Marketing queries at any time: 

  • Gordon MacPherson This email address is being protected from spambots. You need JavaScript enabled to view it. 07850 773274
  • Lesley Wood This email address is being protected from spambots. You need JavaScript enabled to view it. 07836 575498
  • David Mitchell This email address is being protected from spambots. You need JavaScript enabled to view it. 07768 724047

In Malmesbury, we’re all very proud of our community and the way it pulls together to help those in need. With this in mind, Malmesbury Town Council & local charity HEALS have launched an Emergency Hardship Fund for individuals and families with little or no income who need essential food, household supplies and support. Donations can be made at or by BACS to Malmesbury Area Covid-19 Emergency Hardship Fund, Account number 21527088, Sort Code 40 31-07 or by cheque posted & made payable to ‘Heals’ - to Heals, Malmesbury Town Hall, Cross Hayes, Malmesbury, SN16 ‎9BZ

If you know someone who needs help from the fund, the helpline is Helpline 01666 815888 Monday to Friday 8am to 11pm, Saturday & Sunday 9am to 6pm & Bank Holidays 8am to 8pm

This appeal is sponsored by Malmesbury Mayors past & present and Malmesbury Church Leaders.

Malmesbury Town Team does not offer financial, legal or tax advice and cannot accept responsibility for decisions taken by any business. We recommend official government websites are used to validate information.




Latest News from Wiltshire Council 

Minor Injury Units in Chippenham and Trowbridge to temporarily close as part of COVID-19 response 

The Minor Injury Units (MIUs) at Chippenham Community Hospital and Trowbridge Community Hospital will close temporarily from 5pm on Wednesday 8 April 2020 so that staff can be redeployed across the local health and care system to provide vital additional capacity.

Both MIUs have seen a significant drop in patient numbers since the start of the COVID-19 crisis as local people increasingly follow self-care advice and seek help from the online 111 service.  The closures of these MIUs have been put in place as a temporary measure and will be reviewed on an ongoing basis with a view to reopening the units as soon as it is feasible and sustainable to do so.

The NHS and its partners across BaNES, Swindon and Wiltshire continue to work together to ensure the services provided have the resources and resilience they need to deal with the problems posed by COVID-19.

Patients with minor injuries should visit the NHS 111 online service. This will provide advice on where to go for the best care for their symptoms. People should only phone 111 if they cannot access the 111 online service.

Those patients who feel that they need a GP appointment should call their local GP practice and are likely to be offered a phone or video consultation in the first instance, unless a face-to-face appointment is absolutely necessary.  As per NHS guidance no-one with COVID-19 symptoms should attend any medical setting unless explicitly directed to do by the NHS 111 service or a 999 call operator.

Personal Protective Equipment (PPE) appeal

Personal Protective Equipment (PPE) is vital to help protect our frontline workers, allowing them to continue delivering critical services in the community, whilst also limiting the spread of COVID-19.

With high demand for PPE across the nation, Wiltshire Council and Wiltshire Police have launched a joint appeal for support from local PPE suppliers or any businesses that have stock which could be used.

We are asking local businesses for any support that they might be able to kindly provide with supplies of PPE as a short-term measure whilst national supply chains work hard to catch up with demand. This will help allow our staff and our colleagues in Wiltshire Police to continue to support our most vulnerable residents and ensure we can deliver critical services across the county at this challenging time.

The key items required are water repellent disposable surgical face masks, non-latex gloves, disposable plastic aprons and hand sanitizer (minimum 60% alcohol content).

If you know of any local businesses that can help with the supply of PPE please ask them to email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line PPE support.

Wiltshire wellbeing hub

Our Wiltshire Wellbeing Hub, which is available via email and phone, has been working hard to provide support for our county’s most vulnerable residents. Our teams continue to make daily calls to people identified by central government to see if these individuals require support and we have also received 781 calls to our designated hotline from other members of the community requiring assistance.

This virtual hub can be contacted by email; This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling our designated hotline, 0300 003 4576.  It’s available from 8am-8pm Monday-Friday and 10am-4pm Saturday and Sunday.

Hundreds of food parcels are being delivered across Wiltshire to help older people and families who need additional help at this time.

We’re asking Wiltshire children to make them additionally special by creating a lovely rainbow picture, with a personal message if they wish, which can be attached to the outside of the parcel as they are sent out.

Please encourage children to send pictures to: Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury SP1 3NR.

Business Support

We are administering the £10,000 grant for businesses in receipt of Small Business Rates Relief (SBRR) or rural rates relief. We are also administering the £10,000 grant for businesses in the retail, hospitality and leisure sectors with a rateable value of under £15,000 and for those businesses with a rateable value of between £15,001 and £51,000 a grant of £25,000.

Over 4,400 applications have now been received and are currently being assessed. Of these applications, 50% contain all the necessary information for the grant to be processed fairly quickly. The remainder require further assessment or due diligence resulting in a delay in processing the claim. Further messaging will be issued through the communications channels to remind businesses to provide all the information in order that they receive this vital funding as soon as possible.

So far we have transferred £5m to local businesses with further grants being issued today.

Our Public Protection team have received 59 complaints from members of the public, mainly about social distancing measures in place in those businesses that remain open with a few relating to businesses operating when it’s perceived they should be closed.

The team have also received 23 enquiries from businesses direct seeking further advice.

Interactive map to help you find local COVID-19 support

The Council has created an online interactive map that allows people to see what COVID-19 community support is available in their neighbourhood and throughout the county.

The map, which will be regularly updated, can be found at and people simply have to type in their town/village/city name or a postcode in a search box and the system will automatically take them to that location and highlight the support available in that area, which will be marked by red stars. Clicking on the red stars will bring up information about the groups, including their contact details and a summary of the type of support and services they are providing.

The information on the mapping system can also be found in the Council’s regularly updated Community Groups Directory.

This system complements our Community Groups Directory and allows people to find out about the local support available with just a few clicks.

Government WhatsApp service

The government has launched a GOV.UK Coronavirus Information service on WhatsApp. The new, free to use, service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow members of the public to get answers to the most common questions about coronavirus direct from government. The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.  Please share this information with your communities.



Cllr Philip Whitehead


Local stories in and around the Malmesbury area to keep you up-to-date.


A wonderful place to visit with a wealth of attractions right on the doorstep.


Malmesbury is a beautiful town to visit in its own right and attractions include the jewel in our crown being Malmesbury Abbey, the fabulous Abbey House Gardens, and Malmesbury’s 15th century Market Cross.

For more than two and a half millennia successive generations have populated this hilltop, which forms the centre of the community we now call Malmesbury.


Town Hall, Cross Hayes, Malmesbury, Wiltshire SN16 9BZ

The Council Office is open for Council business from 9am until 5pm Monday to Thursday & Friday 9am to 4.30pm, except for Bank Holidays.

Please call us on 01666 822143, or visit our contact page here to contact a specific councillor or member of the council staff directly.