Wiltshire Council COVID -19 Update - 19 June

Business Recovery Pack and Toolkit available for businesses across Wiltshire
We have launched a COVID-19 Business Recovery Pack for businesses reopening their premises.

 The pack contains a round-up of government guidance, helpful tips on how to implement the guidance and safety advice posters and social distancing floor spots for businesses to use to keep their staff, customers and visitors safe.

 These resources have been created to support businesses across the county as they adapt their premises to provide a safe and welcoming experience for customers. They also complement additional signage being used across Wiltshire high streets to encourage people to follow social distancing guidelines.

 Read more: Click here

 The COVID-19 Business Recovery Pack and toolkit can be downloaded online.

Council tax payments resume for those who deferred

Residents who decided to defer council tax payments as a result of COVID-19 have been reminded that payments are starting again this month.

 In March, we gave all residents the option to defer paying council tax in April and May to help ease any financial pressure they were under at the time. In total, more than 5,800 households took up this offer.

 For those who pay via direct debit, this will automatically be taken from their bank account. Otherwise, people should pay in accordance with the various payment methods shown on their bill. If anyone is still struggling to pay at the present time, they should contact Wiltshire Council on 0300 456 0109 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss the options available to them.

 Read more: here




Cllr Philip Whitehead


Wiltshire Council COVID -19 Update - 16 June 2020

COVID-19 Business Re-opening Pack

We’ve launched a pack to help businesses re-open their premises as safely as possible and in line with government guidance. The pack includes a toolkit comprising social distancing floor spots and safety advice posters for them to use. The toolkit is also available for town and parish councils to use in their high streets and a space has been left on the designs to incorporate their logo. The cost of printing and delivering the materials to them will come from the Re-opening the High Streets Safely Fund recently awarded to Wiltshire Council.

Please go to the bottom of the page to download the document.


Time to renew your garden waste collections

Households that pay to receive garden waste collections will receive an email or letter this week inviting them to renew their subscription by 14 August. New customers can also sign up to receive this service. Due to the COVID-19 pandemic, garden waste collection renewals were delayed this year, but customers now need to renew their garden waste subscription if they wish to continue to receive the service. The cost of having garden waste collected will be £50 per bin for the year.

Current garden waste subscriptions were due to expire on 30 June 2020, but customers should continue to present their bin to be emptied on their usual collection day with their current 2019-2020 red sticker until they receive a new one. Garden waste bins displaying a red 2019/20 bin sticker will continue to be emptied until 31 August.

Once people have renewed, they will be sent a letter within three weeks, containing a new garden waste bin sticker.People can renew or sign up to receive garden waste collections here .

People don’t need to contact us if they do not wish to renew.

Other options for composting are available if you don’t have room for a garden waste bin call 0300 456 0102.Garden waste bins are emptied fortnightly except for two weeks over Christmas and New Year. A full waste collection calendar is available here .


Shared Lives Week, 15 - 21 June   

Shared Lives Wiltshire carers, who open up their homes to support young people and adults, will be talking about their experiences as part of Shared Lives Week from 15 - 21 June. Shared Lives is a unique caring arrangement enabling more than 14,000 people nationally with a learning or physical disability, mental ill health, dementia or other ongoing needs, to share their carer’s home and family life.  Shared Lives promotes people’s rights, choices and independence and helps vulnerable people feel included in family life and community activities.

Currently Shared Lives Wiltshire is looking to recruit to the local scheme. People with care and support needs are referred to the scheme and matched with a formerly-recruited carer in Wiltshire. The carer is paid between £371 and £571 per week and receives support, training and guidance from the Shared Lives team at Wiltshire Council.

Celebrations will be taking place across the UK as part of Shared Lives week, organised by the UK charity, Shared Lives Plus, which is celebrating the work carried out by over 10,000 Shared Lives carers. With Covid-19 restrictions in place, Shared Lives in Wiltshire will be sharing stories, videos and photos online and hosting a virtual tea party for all their carers.

For more information about Shared Lives Wiltshire please visit their Facebook page and follow them on Twitter. If people would like to find out more about becoming a Shared Lives carer, please call 01380 826451 or email This email address is being protected from spambots. You need JavaScript enabled to view it.


Learning Disability Week 15 - 21 June

Long walks, chats over the phone, visits, newsletters and exchanging craft ideas are just some of the many ways the Wiltshire Council Inhouse Learning Disability Team has been keeping in contact with adults they care for during COVID-19. The team has developed an outreach service both for those adults they usually care for and others in the community.

The outreach services can involve home visits to give parents or carers a break, taking people out for long walks to maintain their physical wellbeing, sharing crafts and activities but always staying in weekly contact. The team also writes to customers and delivers activity packs and are currently exploring setting up virtual sessions.

The outreach service has placed an emphasis on maintaining relationships and links with local community. The work of the service ties in with the national theme for Learning Disability Week which celebrates the importance of friendships during lockdown.

The Inhouse Learning Disability service includes team leaders, support workers, shared lives staff team, caretaking team and administration team. The In house LD service works closely with the Wiltshire Council Community Team for People with Learning Disabilities, Wiltshire Health and Care and Avon and Wiltshire Mental Health Partnership NHS Trust learning disability services to ensure that people with learning disabilities and their families are supported. There is a focus on what people can achieve and enabling them to live full, independent lives.


Registration service resuming face to face appointments

From Wednesday 17 June Wiltshire Council’s Registration Service will recommence face to face appointments for the registration of births at its Chippenham, Trowbridge and Salisbury offices. 

The council is in the process of contacting all parents whose children were born in Wiltshire but have been unable to register their child due to the lockdown restrictions.   

There is an inevitable backlog of Wiltshire births to be registered so the council asks people to bear with them.  The council will contact people to make appointments so there is no need for people to call. Appointments cannot currently be made online.   In accordance with registration guidance at this time, all babies born outside of Wiltshire will need to register their child in the district where the birth occurred.

From Monday 22 June 2020 the council will be able to arrange notices of marriage or civil partnerships for couples whose appointments were cancelled during lockdown. People should email This email address is being protected from spambots. You need JavaScript enabled to view it. and the council will then contact the person to make an appointment.  Appointments cannot currently be made online. New notice of marriage/civil partnership appointments can be made from 1 July 2020.

Please note that no date has been announced by Government as to when any ceremonies can recommence.

In line with General Register Office guidance and to adhere to social distancing rules, the council is having to restrict face-to-face registration appointments to people who are required to be there only. If this is difficult for anyone, they are advised to contact the council in advance to discuss arrangements for their appointment.

More information can be found here.




Cllr Philip Whitehead


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    Wiltshire Council COVID -19 Update - 12 June 2020



    Visit the Wiltshire Council website for the latest information about our services and COVID-19 support. You can also follow us on Twitter and Facebook.

    You can also visit:
    Central government COVID-19 updates
    NHS updates


    Single adult households can form ‘support bubbles’

    From Saturday (13 June), single adult and single parent households can choose one other household to form a 'support bubble'.

    All those in a support bubble will be able to spend time together inside each others homes, including overnight, without needing to stay 2 metres apart. They must be exclusive, so you can't change which household you join with. If anyone in the support bubble develops symptoms, everyone in the bubble needs to self-isolate.

    This is designed to help those who are most isolated by current restrictions, whilst keeping the risk of spreading the virus low. It doesn't apply to those who are shielding due to the increased risk to this group, but the government is keeping advice for those who are shielding under constant review.


    Non-essential shops to reopen on 15 June

    As many non-essential shops, high streets, town and city centres begin to reopen from 15 June, we’ve provided responses to some frequently asked questions.

    Read our FAQs


    Face coverings must be worn on public transport 

    From 15 June, it will be compulsory to wear face coverings while using public transport in England.

    Bus, coach, train, ferry and aircraft passengers must wear a face covering to help reduce the spread of COVID-19.

    Wherever possible people should continue to avoid public transport and walk, cycle or drive.

    How to wear and make a face covering


    Quarantine rules when you travel to the UK

    Current Foreign and Commonwealth Office advice remains that British nationals should avoid international travel unless it is essential.

    From 8 June people entering or returning to the UK are required to quarantine for 14 days to prevent new COVID-19 infections entering the country from abroad.

    Under the new measures people will be required to self-isolate at a private residence for 14 days. Exemptions apply for road hauliers and medical officials. 
    See the list of people who are exempt from the English border rules.

    When you return to the UK will be asked to fill in a form with your contact information and must not leave the place you’re staying for the first 14 days you’re in the UK except in very limited situations (known as ‘self-isolating’). See the guidance for England, Scotland, Wales and Northern Ireland.

    Health officials will perform spot checks to ensure compliance with fines of £1,000 if people fail to comply with the measures.

    How to self isolate when you return to the UK


    Registering births and notices of marriage

    Our registration service is working hard to allow people to attend appointments to register births, and notices of marriage and civil partnerships soon.

    The government announced that birth registrations, and notices of marriage and civil partnerships could resume in England from 1 June, so long as public health guidance is implemented to ensure it is safe for residents to visit the relevant buildings.

    We are in the process of putting the appropriate arrangements in place to allow people to make face-to-face appointments as soon as possible in a socially distanced, safe way.

    The date of the return of the face-to-face service, and the final arrangements, will be confirmed shortly.

    Read more about registration


    Shared Lives carers hold virtual tea parties

    Inspirational Shared Lives Wiltshire carers who open up their homes to support young people and adults, will be hosting virtual tea parties and sharing their heartwarming stories online this month.

    The carers will be talking about their experiences as part of Shared Lives Week between 15 and 21 June.

    Shared Lives is a unique caring arrangement enabling more than 14,000 people nationally with a learning or physical disability, mental ill health, dementia or other ongoing needs, to share their carer's home and family life.

    Currently Shared Lives Wiltshire is looking to recruit to the local scheme. People with care and support needs are referred to the scheme and matched with a formerly-recruited carer in Wiltshire. Carers are paid and receive support, training and guidance from the Shared Lives team at Wiltshire Council.

    For more information about Shared Lives Wiltshire please visit their Facebook page and follow them on Twitter @SharedLivesWilts.

    If you would like to find out more about becoming a Shared Lives carer and sharing your home with someone who needs support, please call 01380 826451 or email the Shared Lives team.


    Book online before visiting a household recycling centre

    Don't forget you now need to book a slot before visiting a household recycling centre (HRC) in Wiltshire. You can book up to three days in advance and visit any HRC.

    Please arrive on time and bring ID with you to confirm your booking and in the vehicle with the registration number the slot has been booked for.  

    Read the booking FAQs and book a slot

    Wiltshire Council COVID -19 Update - 10 June 2020

    COVID-19 – Regional testing sites

     Drive-through coronavirus testing facilities are now open at the Beehive Park & Ride, Salisbury and the Wroughton Park & Ride, Swindon as part of the Government’s UK-wide work to increase testing.

     Anyone experiencing a new, continuous cough, a high temperature, or a loss of or change in their normal sense of smell or taste, can book an appointment on the NHS website to be tested for whether they currently have coronavirus. Essential workers can book a test on the GOV.UK essential worker self-referral portal.

     The testing facilities in Salisbury and Swindon, which are being piloted for the first few days of operation, are operated in partnership with Sodexo and will offer assisted and self-administered tests. Those tested will receive their results within a few days.

     In addition to the regional test sites, 116 mobile testing units operated by the Armed Forces travel around the UK to further increase access to coronavirus testing. They respond to need, travelling to test at sites including care homes, police stations and prisons. New units are being brought into operation each day.

     The Government has also set up a home-testing service, supported by Amazon's logistics network and other commercial partners. Home test kits can be delivered to someone’s door so they can test themselves and their family without leaving the house.

     To book a test:

    • NHS test booking route: Details here
    • Those unable to access the internet can call 119 in England and Wales or 0300 303 2713 in Scotland and Northern Ireland to book a test.
    • GOV.UK essential worker test portal:  Details here


    NHS online services

     The NHS has created a Health at Home campaign which signposts the public to the information they need to contact their GP, order repeat prescriptions, manage their wellbeing and existing conditions, by accessing online services.

     Further information can be found here 


    Accessing green space and exercise

    On Monday, the Government updated its guidance on accessing green spaces and undertaking exercise safely.

    In England, people can now leave their home to exercise and spend time outdoors for recreation with their household or in groups of up to six people from outside their household.

    To stay safe, the public must:

    •           take hygiene precautions when they are outside

    •           wash their hands as soon as they are back indoors

    •           keep at least two metres apart from anyone outside their household at all times

    •           take hand sanitiser with them when they set off in case there are no handwashing facilities

    The guidance (available here) includes an updated list of what the public can now do, advice for land managers and landowners, as well as a reminder to respect other people and protect the natural environment.

    Further guidance for the public on the phased return of outdoor sport and recreation in England was also published (available here).

    People who play team sports can meet to train together, although anything involving physical contact is not allowed. It will also allow parents to accompany their children to coaching sessions carried out on a one to one basis or in small groups.

    The guidance reiterates that people should wash their hands frequently and keep equipment sharing to a minimum. Outdoor and indoor gyms and swimming pools, playgrounds, fitness studios and other indoor leisure centres remain closed, except for facilities for training elite athletes. Indoor facilities such as clubhouses should be kept closed, apart from toilets and throughways.

    The Cabinet Office’s FAQ document on what the public can and cannot do, and the guidance on staying alert and safe has been updated accordingly.

    With the onset of cooler, wetter weather the Government is keen to remind people not to move any planned outdoor gatherings inside.


    Shielding of extremely vulnerable people

    At the Government’s press conference on 31 May, the Communities Secretary announced that those advised to shield due to being clinically extremely vulnerable can take initial steps to spend time outdoors.

    The updated advisory guidance (available here) now states that a shielded person can go outside once a day with members of their household or, for those shielding alone, with one other person from a different household, if they wish to do so. This is in accordance with evidence that the rate of transmission is much lower outside.

    Some important aspects of the guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should not go to places like supermarkets or to pharmacies.


    Business update

    The Department for Business Energy and Industrial Strategy (BEIS) continues to deliver free working safely webinars for businesses ( details here ) for companies preparing to restart their operations.

    To support businesses, BEIS is sharing case study videos of how different companies are effectively applying social distancing measures in their workplaces. These include; medical, retail, food, manufacturing, construction, fitness, energy and hospitality sectors.

     All of the case studies are available to download here.


    Household recycling centres – you can now book online

     Online bookings have opened for trips to household recycling centres (HRCs), so people can now to book a visit to any of Wiltshire’s 10 HRCs, up to three days in advance.

     Because of the need to limit people on site to ensure social distancing, in recent weeks there have been long queues at Wiltshire’s HRCs. These have been well managed, but this is not sustainable in the long term, so we have implemented an online booking only system.

     From Monday 10 June, people can only visit a HRC with a pre-booked slot; anyone who turns up without a booking will not be allowed to access the site. Staff on the gate will check registration numbers against a list of bookings.

     Other changes from Monday include:

    Stanton St Quintin site will reopen, so all 10 sites are open.
    All sites will revert to their usual summer opening times.
    Sites will be able to accept soil, rubble, plasterboard, textiles and, at some sites, asbestos once again.
     Changes to ensure social distancing on site remain in place, so only one person can get out of each car, staff cannot help to unload waste, and trailers or vehicles 3.5 tonnes and over will not be permitted.

    There are around 10,000 available booking slots across the 10 sites each week, and new slots are added every 15 minutes over the working day, so people should have plenty of opportunities to visit their local site.

     Until Monday, sites are still operating the postcode entry system and operating at reduced hours. To find out more about the new booking system, please read our FAQs, or make a booking online.


    Wiltshire Wellbeing Hub

     The Wellbeing Hub continues its work to support vulnerable individuals as the COVID-19 situation evolves. Following further information from the Government’s Shielding Helpline and analysis of recent contact rates which indicate a reduction in demand, the hub’s opening hours will change with effect this weekend (6 June).

     The Hub will now operate Mondays to Fridays, from 9am-6pm and Saturday 10am-4pm. 

    We will continue to monitor demand for the hub and will ensure that our services are commensurate with need, both now and in the future.  If anyone requires urgent support outside the hub opening hours, an emergency contact number is provided on the hub’s out of hours message for people to use.


    Business update

     Discretionary Grant Scheme

    The council is launching its local Discretionary Grant Scheme on Monday (8 June), after receiving over £5.1 million of additional Government funding to support small businesses.

     Eligible businesses prioritised for funding include:

    •  small businesses in shared offices or other flexible workspaces. Examples could include mills, units in industrial parks, science parks and incubators which do not have their own business rates assessment
    • regular market traders with fixed building costs, such as rent, who do not have their own business rates assessment
    • Bed & Breakfasts which pay Council Tax instead of business rates, and
    • charity properties in receipt of charitable business rates relief which would otherwise have been eligible for Small Business Rates Relief or Rural Rate Relief

    To help businesses prepare for the launch of the scheme, we’ve provided guidance for applications and further details of how the scheme will be administered on our website: here

     Businesses will be asked to provide evidence relating to fixed property costs, annual turnover and Covid-19 financial impact, to support their application.   Bed & Breakfasts will be required to submit additional supplementary information.


     Small Business Grant or Retail, Hospitality and Leisure Grant

    The council is still progressing applications for the Small Business Grant and the Retail, Hospitality and Leisure Grant and it has transferred over £83 million to over 7,000 local businesses.

     The council continues to encourage eligible businesses to apply for these schemes via the online application form. Details here


    Coronavirus Job Retention Scheme extended

    This scheme has been extended until October and includes improved flexibility to bring furloughed employees back part-time in July and a new taper requiring employers to contribute to furloughed employees’ salaries from August.

    • June/July: the Government will continue to pay 80% of furloughed employees’ wages up to a cap of £2,500 as well as employer National Insurance (ER NICS) and pension contributions. Employers are not required to pay anything.
    • From 1 July: businesses will be given the flexibility to bring furloughed employees back to work part-time. Firms can decide the hours and shift patterns their employees will work on their return. Employers will be responsible for paying employees’ wages while in work.
    • From 1 August: the Government will pay 80% of wages up to a cap of £2,500. Employers will pay ER NICS and pension contributions.
    • September: The Government will pay 70% of wages up to a cap of £2,187.50. Employers will pay ER NICS, pension contributions and 10% of wages to make up 80% total up to a cap of £2,500.
    • October: The Government will pay 60% of wages up to a cap of £1,875. Employers will pay ER NICS, pension contributions and 20% of wages to make up 80% total up to a cap of £2,500.

    Further guidance on flexible furloughing and how employers should calculate claims will be available on Friday 12 June.

     The scheme will close to new entrants from 30 June from which point, employers will only be able to furlough employees that they have furloughed for a full three-week period prior to 30 June. Therefore, the final date by which an employer can furlough an employee for the first time will be 10 June. Employers will have until 31 July to make any claims in respect of the period to 30 June.


    Self-employment Income Support Scheme also extended

    Those eligible for this scheme will be able to claim a second and final grant in August. The grant will be worth 70% of the average monthly trading profits, covering three months’ worth of profits. It will be paid out in a single instalment capped at £6,570 in total.

     The eligibility criteria is the same for both grants and further guidance on the second grant will be published on Friday 12 June.

     Self-employed individuals can continue to apply for the first initial grant up until 13 July. This grant is worth 80% of the average monthly trading profits, paid out in a single instalment covering three months’ worth of profits, capped at £7,500 in total.

     The Government’s fact sheet on both of these schemes can be viewed here.


    PPE suppliers

    To help businesses prepare for re-opening, the council is providing a list of suppliers who are offering PPE supplies. 

     This list of PPE suppliers is for information only and should not be seen as a recommendation or endorsement of any of the suppliers mentioned. It only contains those suppliers who have recently contacted Wiltshire Council to indicate they can offer a range of PPE supplies. This list is not exhaustive, and these are not the only routes to market; there are many other suppliers that may be local, more competitive, have a wider range of PPE available or easier to access.

     If businesses require PPE, they will need to contact suppliers, carry out their own due diligence to satisfy themselves about the quality of the products they are buying and the company they are buying from.

     The list is available on our website: view here.





    Cllr Philip Whitehead


    Latest News from Wiltshire Council 

    Minor Injury Units in Chippenham and Trowbridge to temporarily close as part of COVID-19 response 

    The Minor Injury Units (MIUs) at Chippenham Community Hospital and Trowbridge Community Hospital will close temporarily from 5pm on Wednesday 8 April 2020 so that staff can be redeployed across the local health and care system to provide vital additional capacity.

    Both MIUs have seen a significant drop in patient numbers since the start of the COVID-19 crisis as local people increasingly follow self-care advice and seek help from the online 111 service.  The closures of these MIUs have been put in place as a temporary measure and will be reviewed on an ongoing basis with a view to reopening the units as soon as it is feasible and sustainable to do so.

    The NHS and its partners across BaNES, Swindon and Wiltshire continue to work together to ensure the services provided have the resources and resilience they need to deal with the problems posed by COVID-19.

    Patients with minor injuries should visit the NHS 111 online service. This will provide advice on where to go for the best care for their symptoms. People should only phone 111 if they cannot access the 111 online service.

    Those patients who feel that they need a GP appointment should call their local GP practice and are likely to be offered a phone or video consultation in the first instance, unless a face-to-face appointment is absolutely necessary.  As per NHS guidance no-one with COVID-19 symptoms should attend any medical setting unless explicitly directed to do by the NHS 111 service or a 999 call operator.

    Personal Protective Equipment (PPE) appeal

    Personal Protective Equipment (PPE) is vital to help protect our frontline workers, allowing them to continue delivering critical services in the community, whilst also limiting the spread of COVID-19.

    With high demand for PPE across the nation, Wiltshire Council and Wiltshire Police have launched a joint appeal for support from local PPE suppliers or any businesses that have stock which could be used.

    We are asking local businesses for any support that they might be able to kindly provide with supplies of PPE as a short-term measure whilst national supply chains work hard to catch up with demand. This will help allow our staff and our colleagues in Wiltshire Police to continue to support our most vulnerable residents and ensure we can deliver critical services across the county at this challenging time.

    The key items required are water repellent disposable surgical face masks, non-latex gloves, disposable plastic aprons and hand sanitizer (minimum 60% alcohol content).

    If you know of any local businesses that can help with the supply of PPE please ask them to email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line PPE support.

    Wiltshire wellbeing hub

    Our Wiltshire Wellbeing Hub, which is available via email and phone, has been working hard to provide support for our county’s most vulnerable residents. Our teams continue to make daily calls to people identified by central government to see if these individuals require support and we have also received 781 calls to our designated hotline from other members of the community requiring assistance.

    This virtual hub can be contacted by email; This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling our designated hotline, 0300 003 4576.  It’s available from 8am-8pm Monday-Friday and 10am-4pm Saturday and Sunday.

    Hundreds of food parcels are being delivered across Wiltshire to help older people and families who need additional help at this time.

    We’re asking Wiltshire children to make them additionally special by creating a lovely rainbow picture, with a personal message if they wish, which can be attached to the outside of the parcel as they are sent out.

    Please encourage children to send pictures to: Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury SP1 3NR.

    Business Support

    We are administering the £10,000 grant for businesses in receipt of Small Business Rates Relief (SBRR) or rural rates relief. We are also administering the £10,000 grant for businesses in the retail, hospitality and leisure sectors with a rateable value of under £15,000 and for those businesses with a rateable value of between £15,001 and £51,000 a grant of £25,000.

    Over 4,400 applications have now been received and are currently being assessed. Of these applications, 50% contain all the necessary information for the grant to be processed fairly quickly. The remainder require further assessment or due diligence resulting in a delay in processing the claim. Further messaging will be issued through the communications channels to remind businesses to provide all the information in order that they receive this vital funding as soon as possible.

    So far we have transferred £5m to local businesses with further grants being issued today.

    Our Public Protection team have received 59 complaints from members of the public, mainly about social distancing measures in place in those businesses that remain open with a few relating to businesses operating when it’s perceived they should be closed.

    The team have also received 23 enquiries from businesses direct seeking further advice.

    Interactive map to help you find local COVID-19 support

    The Council has created an online interactive map that allows people to see what COVID-19 community support is available in their neighbourhood and throughout the county.

    The map, which will be regularly updated, can be found at www.wiltshire.gov.uk/public-health-coronavirus and people simply have to type in their town/village/city name or a postcode in a search box and the system will automatically take them to that location and highlight the support available in that area, which will be marked by red stars. Clicking on the red stars will bring up information about the groups, including their contact details and a summary of the type of support and services they are providing.

    The information on the mapping system can also be found in the Council’s regularly updated Community Groups Directory.

    This system complements our Community Groups Directory and allows people to find out about the local support available with just a few clicks.

    Government WhatsApp service

    The government has launched a GOV.UK Coronavirus Information service on WhatsApp. The new, free to use, service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

    This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

    The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow members of the public to get answers to the most common questions about coronavirus direct from government. The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

    The service will also allow the government to send messages to all opted-in users if required.

    To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.  Please share this information with your communities.



    Cllr Philip Whitehead


    Local stories in and around the Malmesbury area to keep you up-to-date.


    A wonderful place to visit with a wealth of attractions right on the doorstep.


    Malmesbury is a beautiful town to visit in its own right and attractions include the jewel in our crown being Malmesbury Abbey, the fabulous Abbey House Gardens, and Malmesbury’s 15th century Market Cross.

    For more than two and a half millennia successive generations have populated this hilltop, which forms the centre of the community we now call Malmesbury.


    Town Hall, Cross Hayes, Malmesbury, Wiltshire SN16 9BZ

    The Council Office is open for Council business from 9am until 5pm Monday to Thursday & Friday 9am to 4.30pm, except for Bank Holidays.

    Please call us on 01666 822143, or visit our contact page here to contact a specific councillor or member of the council staff directly.