Important news about additional local NHS support for mental health

Launch of mental health hotline for children and young people in Wiltshire by the Oxford Health NHS Foundation Trust and Launch of mental health hotline for adults in Wiltshire by the Avon and Wiltshire NHS Partnership

Malmesbury Town Council COVID-19 IMPORTANT UPDATES


The Malmesbury Town Council and HEALS Partnership is up and running and providing s co-ordinated volunteer activity to support our local community during the COVID-19 situation. HEALS is our local charity with specialist skills in this area and will also continue to support its existing service users through this situation.

This support can now be contacted on 01666 815888.

The Helpline is open from 8am to 11pm Monday to Friday, 9am to 6pm at weekends, and 8am to 8pm on Bank Holidays. (Bank Holiday calls are being received for us by the Wiltshire Council Helpline service).

It is not an Emergency service so continue to access those in the usual manner. Call 999 in an emergency. Call 101 for non-emergencies.

This Support Service is helping:

  1. Support vulnerable individuals and families in the local community during COVID-19 situation.
  2. Provide additional back up to the fantastic family, neighbour and street support in place.
  3. Coordinate the response of local Community Groups to ensure all our actions are aligned and effective.
  4. Resolve problems around essential food order and collection, prescription collection and support well-being. We expect other requirements may emerge.

To Volunteer

  1. Volunteers can register by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., or download the form our website
  2. We need more Volunteers – we are now over 60 and based on current and forecast demand we would like to increase this to 100.


The Malmesbury Town Council and Heals Partnership is now providing three types of food and essential supplies shopping solutions:

1/. If you need food and essential supplies and you have no money or access to money:  We can refer you to HEALS for a Malmesbury Foodbank Voucher.

2/. If you are stuck at home, you can’t get into a supermarket delivery system and you can't get any food or essential supplies? This is a growing problem as many food retailers are unable to take orders by phone or email or payment by phone. We can help you. We have a phone/ email ordering and home delivery system in place with our local Co-Operative Store in Gloucester Road and we have the ability to take all types of payment.

3/. If you are being offered an online shopping and delivery solution by your food retailer of choice and you would like help filling in the order on your computer….One of our Registered Volunteers can help you.   

If you need shopping help call the Helpline on 01666 815888 - and we’ll take it from there.


Thanks to the generosity of the team at Calcot Manor, our Registered Volunteers are delivering 60 ready meals direct to the most vulnerable members of our community 3 times a week. We expect the need to provide this support will grow and thanks to the team at Waitrose Malmesbury we will be able to increase our delivery to 100 ready meals 3 times a week.


‎These are worrying times for everyone.

They are particularly difficult for residents and families who have already run out of money, some of whom also have children at home needing to be fed.

We are very proud of our community and the way it pulls together and helps those in need and‎ now, more than ever, is the time for that!

Heals of Malmesbury is our local charity that helps and supports vulnerable local people and families.  Heals has stepped up in this emergency to do even more‎ to help those who need it now as well as those that soon will. None of us know how long this crisis will last. We do not want to see any local people not receiving basic essentials or resorting to payday loans and getting into serious debt just to survive.

Therefore, an Emergency Hardship Fund has been set up, managed by Heals - which is a registered charity - with the full support of Malmesbury Town Council, our Mayor and fifteen past Mayors. It will aim to help pay ‎essential bills for local residents and meet other urgent needs. 

Please do support this fund ‎if you can.  This is best done by donating online through Local giving at

If that is not possible, you can make a bank transfer to the Malmesbury Area Covid-19 Emergency Hardship Fund, account number 21527088, sort code 40 31-07

Or, post a cheque - made payable to ‘Heals’ - to Heals, Malmesbury Town Hall, Cross Hayes, Malmesbury, SN16 ‎9BZ

Please support this appeal and be as generous as you can.‎

Thank you for your support.

Richard Spencer-Williams - Town Clerk

Paul Buckley – Manager HEALS

Campbell Ritchie – Deputy Mayor

Gavin Grant – Chair of HEALS

Malmesbury Town Council and Heals Help Partnership

Joining forces to support the people of Malmesbury

Malmesbury Town Council and Malmesbury based charity Heals (Help, Empower and Local Support)‎ have formed a partnership to support vulnerable individuals and families in the town during the coronavirus health crisis.

Concerns about Government measures to tackle Coronavirus not being followed?

If you have concerns:

During the Coronavirus crisis, any concerns on how the Government measures to tackle Coronavirus are being adhered to in Wiltshire and Swindon, can be reported to Wiltshire Police using an online form Coronavirus - report your concerns - Wiltshire Police


Latest News from Wiltshire Council 

Minor Injury Units in Chippenham and Trowbridge to temporarily close as part of COVID-19 response 

The Minor Injury Units (MIUs) at Chippenham Community Hospital and Trowbridge Community Hospital will close temporarily from 5pm on Wednesday 8 April 2020 so that staff can be redeployed across the local health and care system to provide vital additional capacity.

Both MIUs have seen a significant drop in patient numbers since the start of the COVID-19 crisis as local people increasingly follow self-care advice and seek help from the online 111 service.  The closures of these MIUs have been put in place as a temporary measure and will be reviewed on an ongoing basis with a view to reopening the units as soon as it is feasible and sustainable to do so.

The NHS and its partners across BaNES, Swindon and Wiltshire continue to work together to ensure the services provided have the resources and resilience they need to deal with the problems posed by COVID-19.

Patients with minor injuries should visit the NHS 111 online service. This will provide advice on where to go for the best care for their symptoms. People should only phone 111 if they cannot access the 111 online service.

Those patients who feel that they need a GP appointment should call their local GP practice and are likely to be offered a phone or video consultation in the first instance, unless a face-to-face appointment is absolutely necessary.  As per NHS guidance no-one with COVID-19 symptoms should attend any medical setting unless explicitly directed to do by the NHS 111 service or a 999 call operator.

Personal Protective Equipment (PPE) appeal

Personal Protective Equipment (PPE) is vital to help protect our frontline workers, allowing them to continue delivering critical services in the community, whilst also limiting the spread of COVID-19.

With high demand for PPE across the nation, Wiltshire Council and Wiltshire Police have launched a joint appeal for support from local PPE suppliers or any businesses that have stock which could be used.

We are asking local businesses for any support that they might be able to kindly provide with supplies of PPE as a short-term measure whilst national supply chains work hard to catch up with demand. This will help allow our staff and our colleagues in Wiltshire Police to continue to support our most vulnerable residents and ensure we can deliver critical services across the county at this challenging time.

The key items required are water repellent disposable surgical face masks, non-latex gloves, disposable plastic aprons and hand sanitizer (minimum 60% alcohol content).

If you know of any local businesses that can help with the supply of PPE please ask them to email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line PPE support.

Wiltshire wellbeing hub

Our Wiltshire Wellbeing Hub, which is available via email and phone, has been working hard to provide support for our county’s most vulnerable residents. Our teams continue to make daily calls to people identified by central government to see if these individuals require support and we have also received 781 calls to our designated hotline from other members of the community requiring assistance.

This virtual hub can be contacted by email; This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling our designated hotline, 0300 003 4576.  It’s available from 8am-8pm Monday-Friday and 10am-4pm Saturday and Sunday.

Hundreds of food parcels are being delivered across Wiltshire to help older people and families who need additional help at this time.

We’re asking Wiltshire children to make them additionally special by creating a lovely rainbow picture, with a personal message if they wish, which can be attached to the outside of the parcel as they are sent out.

Please encourage children to send pictures to: Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury SP1 3NR.

Business Support

We are administering the £10,000 grant for businesses in receipt of Small Business Rates Relief (SBRR) or rural rates relief. We are also administering the £10,000 grant for businesses in the retail, hospitality and leisure sectors with a rateable value of under £15,000 and for those businesses with a rateable value of between £15,001 and £51,000 a grant of £25,000.

Over 4,400 applications have now been received and are currently being assessed. Of these applications, 50% contain all the necessary information for the grant to be processed fairly quickly. The remainder require further assessment or due diligence resulting in a delay in processing the claim. Further messaging will be issued through the communications channels to remind businesses to provide all the information in order that they receive this vital funding as soon as possible.

So far we have transferred £5m to local businesses with further grants being issued today.

Our Public Protection team have received 59 complaints from members of the public, mainly about social distancing measures in place in those businesses that remain open with a few relating to businesses operating when it’s perceived they should be closed.

The team have also received 23 enquiries from businesses direct seeking further advice.

Interactive map to help you find local COVID-19 support

The Council has created an online interactive map that allows people to see what COVID-19 community support is available in their neighbourhood and throughout the county.

The map, which will be regularly updated, can be found at and people simply have to type in their town/village/city name or a postcode in a search box and the system will automatically take them to that location and highlight the support available in that area, which will be marked by red stars. Clicking on the red stars will bring up information about the groups, including their contact details and a summary of the type of support and services they are providing.

The information on the mapping system can also be found in the Council’s regularly updated Community Groups Directory.

This system complements our Community Groups Directory and allows people to find out about the local support available with just a few clicks.

Government WhatsApp service

The government has launched a GOV.UK Coronavirus Information service on WhatsApp. The new, free to use, service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow members of the public to get answers to the most common questions about coronavirus direct from government. The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.  Please share this information with your communities.



Cllr Philip Whitehead


Local stories in and around the Malmesbury area to keep you up-to-date.


A wonderful place to visit with a wealth of attractions right on the doorstep.


Malmesbury is a beautiful town to visit in its own right and attractions include the jewel in our crown being Malmesbury Abbey, the fabulous Abbey House Gardens, and Malmesbury’s 15th century Market Cross.

For more than two and a half millennia successive generations have populated this hilltop, which forms the centre of the community we now call Malmesbury.


Town Hall, Cross Hayes, Malmesbury, Wiltshire SN16 9BZ

The Council Office is open for Council business from 9am until 5pm Monday to Thursday & Friday 9am to 4.30pm, except for Bank Holidays.

Please call us on 01666 822143, or visit our contact page here to contact a specific councillor or member of the council staff directly.