Malmesbury Town Council and Heals Help Partnership

Joining forces to support the people of Malmesbury

Malmesbury Town Council and Malmesbury based charity Heals (Help, Empower and Local Support)‎ have formed a partnership to support vulnerable individuals and families in the town during the coronavirus health crisis.

The partnership aims to back up family, neighbours, friends and community groups, providing support to offer a virtual “One Stop Shop" for all those who need help, as well as those who want to volunteer to help people they don’t already know, in situations where support can’t otherwise be provided.

We expect this to include:

  • Prescription and medicines collection and home delivery
  • Essential food and grocery collection and home delivery
  • ‎Friendship calls and activities with isolated people by phone or Facetime
  • Provide additional back up to the fantastic family, neighbour and street support in place.
  • Help Coordinate the response of local Community Groups to ensure all our actions are aligned and effective.
  • Help resolve problems around essential food order and collection, prescription collection and support well-being.
  • Other requirements may emerge.

This support can be contacted on 01666 815888.

It is open from 8am to 11pm Monday to Friday and 9am to 6pm at weekends.

It is not an Emergency Service so continue to access those in the usual ways.

An assessment will be made of the best way to help and the registered volunteers or local community groups will be mobilised‎. 

More complex cases, including people with debts, rent or Council Tax arrears, Foodbank voucher requests or who need to replace essential household items, will be passed to Heals.

People who want to volunteer should email Malmesbury Town Council at administration@ or This email address is being protected from spambots. You need JavaScript enabled to view it..  A volunteering form is also available on the Town Council website

Commenting on the new partnership, Malmesbury's Deputy Mayor Cllr Campbell Ritchie said "As a Town Council we want to do all we can to help those who need it most and enable them to receive the support they need. This means supporting families, neighbours and friends and community groups who want to offer assistance, particularly where people in could receive support from volunteers they don’t already know.  We will also be working hard to safeguard the health and wellbeing of volunteers and vulnerable people in Malmesbury.

“We are pleased to be working closely with Heals. They have great experience helping residents and families struggling with problems.

“Malmesbury is a terrific place. I want to thank all the existing and new community groups in Malmesbury that are offering help at this difficult time. We are already working together and will continue to do so,‎" he added.

Cllr Gavin Grant, Heals Chair of Trustees said "These are very difficult times for many people and families in our town‎. Those we already support will continue to get our help. But we know those numbers are likely to rise in the coming weeks.

“Working in partnership with the Town Council makes best use of Heals' knowledge and experience. It’s also the best way to make sure we maximise the number of those helped and make best use of those coming forward to volunteer‎.

“Challenging days lie ahead, but I am very confident that if we all do the right things by each other‎, we will get through this and Malmesbury will be an even better, more caring and stronger community than it is now."

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