Coronavirus Community Support
Signposting for your needs
This is a directory of resources to help you to get to the support you, your family, friends or neighbours may need.
This will be an evolving resource, if you find a useful resource or website please let us know by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
General Support
Wiltshire Wellbeing Hub
If you need help and do not have any family, friends or neighbours who can support you please let the Wiltshire Wellbeing Hub know. They are here to help you with:
•deliveries of food and other essentials
•loneliness and wellbeing
You can request this help by calling the helpline on 0300 003 4576 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. The Wellbeing Hub team are available Monday to Friday, 9am to 5pm and Saturday 10am to 4pm.
HEALS of Malmesbury
HEALS is a small local charity supporting people in Malmesbury and surrounding villages in poverty, vulnerable or disadvantaged.
HEALS can help people facing financial difficulties through the HEALS Emergency Hardship Fund and by identifying other local charitable funds that may be able to help depending on the individual's circumstances.
Heals and others (Health Centre, local schools) can also issue Foodbank Vouchers for those in food poverty.
Heals contact details are: 01666 238100 and 07931 098347 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Malmesbury & District Foodbank
The foodbank works using a voucher system. Vouchers are NOT available directly from the Foodbank .
Malmesbury & District Foodbank works with local agencies in order to provide the most appropriate help for the circumstances of your situation, this includes HEALS of Malmesbury, to identify people in crisis and issue them with a foodbank voucher.
Malmesbury & District Foodbank at https://malmesburydistrict.foodbank.org.uk/ Phone: 01666 826982 or Email :This email address is being protected from spambots. You need JavaScript enabled to view it.
The material contained in this article is intended for informational purposes only. It is not intended as a substitute for professional advice. While we endeavour to check content and keep information up to date we cannot guarantee content, we have no control over external links and use is at your own risk. If you come across any inappropriate content please inform us.
Malmesbury School student Ben Thornbury has put together a website with some local information. You can see this below.
https://lockdown2malmesbury.weebly.com
Support for those experiencing grief
National COVID 19 NHS Helpline: 0800 2600 400 Open daily - 8am to 8pm
The Good Grief Trust - Signposting to support organisations; For the website click here
Cruise: Cruise website
Helpline: 080 8081677 Mon & Fri 9.30am to 5pm, Wed, Thurs and Fri 9.30am to 8pm
Support for mental wellbeing
These helplines should not be used for situations that are life threatening (when emergency services should be notified by phoning 999).
If you or someone you care about is experiencing distress or a personal crisis, is unable to cope and needs support, there is help.
In the first place you should talk to your GP.
Samaritans:
Swindon & District Samaritans
If you’re having a difficult time you can get in touch about anything that's troubling you, no matter how large or small the issue feels. We’re here to listen, no judgement, no pressure and can help you work through what’s on your mind. We’ll never tell you what to do. Struggling to cope with everyday life doesn’t look or feel the same in everyone – we can’t generalise about how you may feel or act but you know if you’re not feeling okay. You don’t have to be suicidal to get in touch. Only 1 person in 5 who calls Samaritans says they feel suicidal.
You can call us on 116 123 which is free to call from landlines and mobiles, including pay-as-you-go. You don’t need to have any credit or call allowance.
You can also email us: This email address is being protected from spambots. You need JavaScript enabled to view it. as this can be a calm and safe way to talk through what’s on your mind.
We also have practical ways to help you cope:Click here and we have a self-help app to help keep track of how you’re feeling and get recommendations to help: https://selfhelp.samaritans.org
For more information: https://www.samaritans.org
We are always here to listen when you need us – you don’t need to be alone.
Samaritans Helpline: 116 123 Anytime
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
If you are worried about your own mental wellbeing : Click here
If you are worried about someone else: Click here
Wiltshire Wellbeing Hub:
•Support with loneliness and wellbeing
You can request this help by calling our helpline on 0300 003 4576 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..
The Wellbeing Hub team are available Monday to Friday, 9am to 5pm
Local NHS support - Mental health hotline for adults in Wiltshire by the Avon and Wiltshire NHS Partnership:
The Avon and Wiltshire NHS Partnership has set up a mental health helpline for adults in Wiltshire (and Bath and North East Somerset and Swindon. The number is 0300 3031320 and more information can be found here: http://www.awp.nhs.uk/advice-support/24-hour-support/.
This helpline should not be used for situations which are life threatening (when emergency services should be notified by phoning 999). The helplines will also help to reduce pressure on NHS 111, who are having to manage an increasing number of Covid-related calls.
Mind Support Helpline: 0300 123 3393 9am to 6pm Monday to Friday
The Mental Health Foundation:
For general tips on looking after your mental health -Click here
For Signposting to other support organisations - Click here
BBC Mental Health Advice: Further information here
TATF – They Are the Future (Support for parents and carers): TAFT website
Support for mental wellbeing for children and young people
Mental health issues can affect people of all ages and young people are no exception, so it is vital that we continue to raise awareness of such an important issue and ensure young people have access to the support they need, which includes the following:
Local NHS support -Mental health hotline for children and young people in Wiltshire by the Oxford Health NHS Foundation Trust:
A children and young people’s mental health helpline has been launched in Wiltshire by the Oxford Health NHS Foundation Trust which runs children’s mental health services in the region.
Anyone concerned about a child or young person’s mental health (or the child or young person themselves) can phone the helpline and speak to mental health experts who will provide advice, guidance and support over the telephone.
The helpline will operate 24 hours a day, seven days a week and can be contacted as follows:
9am-5pm – weekdays 01865 903777
5pm-9am – weekdays and weekends 01865 901000
Helpful resources to support children and young people experiencing worries about coronavirus are also available on the following websites
https://www.oxfordhealth.nhs.uk/camhs/
https://www.onyourmind.org.uk/
This helpline should not be used for situations which are life threatening (when emergency services should be notified by phoning 999). The helplines will also help to reduce pressure on NHS 111, who are having to manage an increasing number of Covid-related calls.
Childline Helpline: 0800 1111
Child & Adolescent Mental Health Services (CAMHS): 01865 903889
Kooth - online anonymous counselling service : https://www.kooth.com/
Young carer support is available with Carer Support Wiltshire
Support for older people
The following websites have lots of useful information and advice for older people, Please click on the link to open the website.
Age UK: To go to the Age UK website click here
Age UK Helpline: 0800 678 1602 8am to 7pm daily
Age Wiltshire: https://www.ageuk.org.uk/wiltshire
Telephone: 01380 727 767
The Information & Advice (I&A) team at Age UK Wiltshire are now offering the following support:
They are supporting clients to apply for the Wiltshire Surviving Winter Grant this year (in partnership with Wiltshire Community Foundation and Wiltshire Warm & Safe) which, if applying through Age UK Wiltshire, is a one-off grant of £150 (up to £250 for some clients).
You can also apply for Age Witshire's free telephone befriending service.
All of the above can be arranged through the Information & Advice team by calling us on 0808 196 2424 or emailing us This email address is being protected from spambots. You need JavaScript enabled to view it.. You can read about other services on the website here: https://www.ageuk.org.uk/wiltshire/
The Silver Line: Click here
The Silver Line Helpline : 0800 470 80 90 Anytime
Independent Age: Click here
Independent Age Helpline: 08003196789
Alzheimers Society: Click here
Dementia Connect Support Line: 0333 150 3456
Support for Carers
Carer Support Wiltshire: Click here
Support for those in abusive relationships
If you are in immediate danger, call the police or an ambulance on 999. If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.
Government Advice for Victims of Domestic Abuse: Click here
Ask for Ani:If you are a victim of domestic abuse you can now access support safely and discreetly at pharmacy locations across the UK.
The Ask for ANI scheme allows those at risk or suffering from abuse to discreetly signal that they need help and access support. By asking for ANI, a trained pharmacy worker will offer a private space where they can understand if the victim needs to speak to the police or would like help to access support services such as a national or local domestic abuse helplines.
More information on 'Ask for ANI'
Refuge: https://www.refuge.org.uk/
Freephone 24/7 National Domestic Violence Helpline: 0808 2000 247
Respect :https://mensadviceline.org.uk/
Respect - Men’s Advice Line for male domestic abuse survivors: 0808 801 0327
The Mix - Information and support for under 25s in the UK: https://www.themix.org.uk/
The Mix helpline: 0808 808 4994
Childline Helpline: 0800 1111
Victim Support – Domestic Violence support: https://www.victimsupport.org.uk/
Bright Sky App:
This free to download mobile app looks like a weather app so if a partner has control over personal devices, it should not be noticeable. The app provides information on what abuse is, links to information and resources, and a secure journal to record incidents of abuse secretly, without being saved to your device.
Support for people living with cancer
Information for those shielding: https://www.gov.uk/coronavirus-extremely-vulnerable
Macmillan Cancer Support: Click here
Macmillan Support Line: 0808 808 00 00 8am to 8pm 7 daily
For deaf and hard of hearing: 18001 0808 808 00 00
Interpreters also available.
Cancer Research UK: Click here
Cancer Research Helpline: 0808 800 4040 9am to 5pm Monday to Frida
Support for people experiencing drug and alcohol misuse
A good place to start for support with drug or alcohol misuse is to talk to your GP.
The NHS Choices website has an information sections on;
Drug support:Click here
Alcohol support: Click here
FRANK is a national drug information service and has information about where to find local support.
FRANK telephone number: 0300 123 6600
Frank Website: Click here
Wiltshire Wellbeing Hub: Click here
Telephone: 0300 003 4576 9am to 5pm Monday to Friday and 10am to 4pm Saturday.
Wiltshire Council website:Click here
Turning Point- Swindon and Wiltshire Active recovery service - Telephone: 01793 328150
Adfam: This website has a list of useful organisations for drug and alcohol support. Click here
Alcoholics Anonymous UK: For the website click here
Helpline: 0800 9177650
Narcotics Anonymous UK: Click here
Helpline: 0300 9991212 10am to midnight
Support with home security
The Wiltshire Bobby Van Trust
During the current lockdown we would like to notify you of the services still available through The Wiltshire Bobby Van Trust to those over 60 or 18+ with a registered disability.
Our team of Home Security Operators are still securing the homes of victims of house crime and domestic abuse. Our office team are on hand to give telephone support and advice on a range of home security issues. Please call 01380 861155 and leave a message, your call will be returned within a few hours during working hours. Our operators are also delivering Personal Protective Equipment for Wiltshire Police across the County. Please call and leave a message on 01380 861191 and someone will get back to you shortly
Support with online security
The Wiltshire Bobby Van Trust
Our team of Stay Safe Online volunteers are available to offer telephone advice on a range of issues from improving cyber security awareness, to cyber and scam prevention advice and signposting to future advice and resources. Please call and leave a message on 01380 861191 and someone will get back you shortly.
Things to Do
Look out for our Virtual Events and other activities.
We will be posting more information here soon
